Returns Policy

Returns Policy

At Hill Hardware, we want you to be satisfied with your purchase. If you need to return an item, please review our returns policy below.

What Can Be Returned?

Most new, unused items may be returned, provided they are in their original condition and packaging with proof of purchase.

The following items cannot be returned unless they are faulty or required under Australian Consumer Law:

  • Custom or special-order products

  • Clearance or final sale items

  • Gift cards

  • Paints, chemicals, adhesives, sealants, and other hazardous products

  • Products that have been used, installed, damaged, or altered after delivery

When Do Items Need to Be Returned By?

Change of mind returns must be requested within 30 days of the purchase or delivery date.

Faulty products may be returned in accordance with your rights under the Australian Consumer Law.

Where Do Items Need to Be Returned To?

Please contact our customer service team before returning any item. We will provide the appropriate return address and instructions.

Returns should not be sent without prior approval.

How Do Customers Return Items?

To return an item:

  1. Contact our customer service team by email or phone.

  2. Provide your order number or proof of purchase.

  3. Explain the reason for the return and include photographs if the item is damaged or faulty.

  4. Once your return is approved, securely package the item and send it to the return address provided.

Shipping for Returns

If you are returning an item because you changed your mind:

  • You are responsible for the cost of return shipping.

  • Original shipping charges are not refundable.

If the item is faulty, damaged, or incorrectly supplied:

  • Hill Hardware will cover reasonable return shipping costs where required.

  • Any original shipping charges paid will also be refunded where applicable.

Credit for Returns

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, you will receive one of the following:

  • A refund to your original payment method

  • A replacement item

  • Store credit (where agreed)

Refunds are generally processed within 5–10 business days after approval.

In-Store Returns

If you purchased online, returns may also be made in-store (if applicable).

Please bring:

  • Your proof of purchase

  • The item in its original condition

  • Any accessories, manuals, or included parts

Store Location:
Hill Hardware
Address: 5/10 Anella Ave Caslte Hill 2145 NSW

Trading Hours:
Monday–Friday: 6:30am - 4:30pm
Saturday: Closed
Sunday: Closed

Packing Materials

Returned items should be securely packaged and, where possible, include the original packaging, manuals, accessories, and any promotional items supplied with the purchase.

Items returned without their original packaging may not qualify for a change of mind refund unless required under Australian Consumer Law.